Effective Date: September 8, 2026
This Cancellation & Refund Policy explains the rules applicable to subscriptions and payments for DukaanWala POS, a digital software-as-a-service (SaaS) product provided by QRWISE Technologies ("we", "our", "us").
By purchasing a paid subscription to DukaanWala POS, you acknowledge and agree to this policy.
DukaanWala POS provides the following plans:
DukaanWala POS is a digital SaaS product. No physical product is shipped or delivered to customers.
Paid subscription features are provided digitally through the DukaanWala POS application and related online services.
No refunds are provided after successful payment and activation of a paid subscription.
This applies to both:
Refunds are not provided for reasons including, but not limited to:
You may cancel your PRO subscription using the cancellation option provided within the Service, where available, or by contacting us.
Cancellation prevents the subscription from continuing into a new billing period, where applicable.
Cancelling a subscription does not automatically result in a refund for the current paid period.
If you cancel an active paid subscription, you will normally continue to have access to the applicable PRO features until the end of the period for which you have already paid.
For example, if a monthly PRO subscription is cancelled after payment, the user may continue using the PRO features until the end of that paid monthly period.
Similarly, cancelling an annual PRO subscription does not immediately remove PRO access. The subscription remains active until the end of the paid annual period.
Where recurring billing or automatic renewal is enabled, the subscription may renew for another billing period unless it is cancelled before the applicable renewal date.
You are responsible for cancelling your subscription before the next billing cycle if you do not wish to continue the paid service.
Applicable renewal and billing information may be displayed during the subscription or payment process.
Although subscription payments are generally non-refundable after successful activation, payment-related issues may be reviewed when a transaction does not result in the expected subscription status.
If you believe that:
Please contact us with the relevant transaction details so that we can investigate the issue.
Payments for DukaanWala POS may be processed through third-party payment providers, including Razorpay.
Payment processing may be subject to the payment provider's own terms, policies, and technical procedures.
A successful payment confirmation received by us may be used to activate the applicable subscription.
The displayed subscription prices are inclusive of applicable GST.
After a paid subscription expires or is cancelled and reaches the end of its paid period, the account may continue under the free Starter Plan, subject to the features and limits applicable to that plan.
The Starter Plan currently allows up to 100 bills per month.
While our standard policy is that paid subscriptions are non-refundable after activation, we may review exceptional situations at our reasonable discretion where required by applicable law or where a payment or service issue has occurred.
Any such review does not create an obligation to provide a refund in other circumstances.
If you have a payment problem, subscription issue, or question about this Cancellation & Refund Policy, please contact us.
QRWISE Technologies
Email: qrwisetechnologies@gmail.com
Phone: +91 73876 77760
Website: https://qrwise.in
We may update this Cancellation & Refund Policy from time to time to reflect changes in our Service, subscription plans, payment processes, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.